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There's an elderly gentleman who comes in every day and orders the same thing. Generally he's nice to talk to, gets his food, his discount, leaves when his food comes up. But not this time!
I'd like to think that being there for a year, that I know the menu and prices generally well. And if I can make something cheaper, I will. I try to be nice like that. However, this Elderly Gentleman (EG) wasn't having any of it:
ME: Okay, your total is $2.78.
EG: Wait a minute, that's not right. Did you get my discount?
ME: Yes sir. However, I made this into a meal for you, as it's a bit cheaper and then I put your discount at the end to give you the total.
EG: No, I didn't want the meal! I wanted the sandwich, a hashbrown, and a medium diet!
ME: ...Okay, well that's what the meal includes but I can fix it for you! -unmakes it a meal- So the sandwich is a dollar, the hashbrown is a dollar, and the drink is a dollar, so with tax and your discount your total iiiiiiiiiis.... $2.87.
EG: -nods sagely- That's better.
So lesson for today, fellow Retail Robins: Apparently the customers, and the elderly know best, even when they end up paying (albeit slightly) more. And they won't complain if you're painfully cheerful.
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- 9 years ago
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I think it really comes down to the whole " good service is part of the shopping experience" routine. Ergo, as an employee, i'm paid to provide above average service as per company standards.Thus defeating the need for tips in that situation. I know that's the reason we aren't allowed to take tips at my store. Though, unofficially, management really doesn't care if it happens and well i'm not gonna refuse an extra $2.