I am the GM of a locally popular fast food place. Because we are short staffed and most of our evening employees are 15, we have to close our dining room at 7 because the 15 year olds can't work past 7 while school is in session.

Last night, shortly after locking our doors, a lady came to the door, which was locked and started knocking. There is a very large and easy to read sign with our hours on said door, yet she continued to stand there and stare at my employees who were cleaning the lobby. They have been instructed that when a customer come to the door after hours to point at the sign, which they did.

About 15 min later, I received a phone call of a very angry woman who screamed "ya'll have some rude mother fuckers working there" and then hung up. Oh? Okay...

We have caller ID so I called her back.

An older lady answered. "Hello, this is (my name) from (my store). Did you by chance just call here?" "Oh, um my granddaughter just had my phone. It might have been her." "I see. Did she have a complaint to make? She seemed very angry" "Oh? Well we were just there and I stood at the door and it was locked and your employees were laughing at me" Wrong but ok "Yes, we close our lobby at 7 because many of our employees are under 15 and can't work past 15. Our drive thru, however is open until 9. I know we instruct our team to make sure customers who try to get in after hours see our business hours on the door." "Yes the girl pointed it out to me. I just didn't really appreciate the laughing of those other girls" She was referring to the 15 year olds who were off, and giggling with each other over something on their phones while waiting for their food, no where near the door "I can assure you, ma'am they were not laughing at you. They had just gotten off work and they were giggling about something on their phones. I apologize if you thought it was directed at you." "Okay well I am sorry if my granddaughter said something rude to you. I just know she was a little upset"

Moral of the story. Don't assume that teenage girls are assholes. They are kids. Let them be kids. Remember the saying "When you assume you make an ASS out of U and ME."