Looking for some assistance with an issue. I bought an LG65UN8500AUJ from Costco back in January. About 3 months ago, I noticed a spot that appeared to be dead pixels and set up a service call. The service agent seemed the issue as “impact damage” and said LG would not cover it. Upon further inspection, I noticed that it was a dead bug sandwiched between the panels.

I’ve contacted LG and a local service agent multiple times and am being told that this is not covered under warranty and would be a $1,000 repair. I followed up again today and was told that this issue will void all warranties on the unit (I have an extended warranty to 3 years).

Although both LG and the service agent have told me it is close to impossible for a bug to work it’s way between the panels, they will not cover this. The TV is inside of our house and we have an exterminator spray every month. There is no “infestation” in the area.

Can anybody please advise and solutions that can help with getting this issue resolved? LG has been far from supportive.