Hi all,

Ive been given a Surface Pro by my dad over 2 years ago (sorry not sure about which version it is) and was working as expected for at least 18 of those months. I disabled any updates etc due to the nature of the work I was doing. With the Covid outbreak, my wife has since been working from home using this Surface to run her online classes and I turned the updates back on. She came to me today to advise that she is unable to change the brightness etc. I took a look and found that there are several problems that have cropped up and I am unable to fix. I suspect that an update has buggered these up somehow. I was hoping someone can advise how best to go about troubleshooting these.

- Power button no longer puts surface pro to sleep when pressed a single time. Holding the button down allows shutdown after 2-3 secs

- Brightness is not adaptive or changeable. Ive tried some of the troubleshooting steps like removing keyboard and restarting. Ive also uninstalled the sensor and display drivers without luck

- Power and sleep options are stuck on Balanced and unable to be changed. Ive reset these to defaults but there is no way to change them

- I have uninstalled a couple of updates applied in 04 and 06/2020 without luck

- I will attempt the Surface Pro diagnostics once she finishes her classes later today