I’m at a store where, after reading this sub, we’re apparently lucky to have three associates who work the copy center a day. The problem is that we routinely get swamped with Amazon returns, roughly 7-800 a week, so much so that one of us gets stuck at the counter for an hour or two easily. And during that time, production is either halved, if not completely halted. Ignoring that we regularly get a significant amount of walk ins and a need to help with self service, we’re really just getting burnt out with it.

On a personal note, I am completely through with the Amazon return customers who don’t even acknowledge I exist. They treat me like I’m basically there to be a convenience to them, and they’re not going to shop with us, they buy EVERYTHING off Amazon. The Amazon return system, and the ~20% of customers who use us to return and never shop, are gonna kill the copy center. They’re literally a waste of time and resources.

This is probably the single most detrimental decision corporate has made in a while. At least one they can directly influence, meaning aside from hours and pay. If they were smart, they’d start charging a dollar per return, like some UPS and Kohl’s have. Give Amazon .50 cents, and an associate pool of .25 cents per return. That flood of returns lessens, actually makes the company a few bucks, and realistically rewards consistent customers who just happen to return. Sure it lessens foot traffic, BUT AMAZON CUSTOMERS RARELY BUY WITH US ANYWAY. THEY LITERALLY JUST SINK TIME AND RESOURCES.