I Did a shop and drop for customer. When I got to gate I couldn’t get in since they didn’t provide code. they wouldn’t answer my calls or texts. Had to wait on hold for almost 20minutes for agent to help. They could not get a hold of the customer either.

It’s messed up because I have a feeling the customer was just mad that I could not get them the apples that they wanted. They wanted organic strawberries, but they did not put a substitution. So when I marked that their strawberries were not available they quickly messaged me. It did not leave an option for me to get organic apples for them. They requested it when I was checking out and I told them I don’t have an option to scan something since they didn’t choose it as a substitute. I cannot just add random items to replace ones out of stock UNLESS it gives me option, and it did not…. so, I let them know that nicely. They did not reply ever and would not give me the gate code when I arrived. It was late and there was no cars going through the gate of the apartments. I had no way in and Spark told me to go and to return the items to the store. They literally paid me one more dollar just for waiting at the gate for almost 30 minutes, plus going back to the store. taking almost 20 minutes to return it. I officially do not want any gated orders if they do not send the code before shopping and driving there. Over an hour total and only made $12 tf 🫠 (Originally $11) it’s bull