FYI, there seems to be an issue with ratings not posting correctly. I randomly got five one star ratings with no feedback left. five back to back. And I don’t do prepaid‘s, so it’s not like they would’ve had the option to have left less than five stars without leaving constructive feedback.

I called support and spoke to a supervisor there and two agents, all of them agreed that it seems like a technical glitch. If you notice random One star ratings, especially a ton of them, it might be worth it to reach out to support and talk to a supervisor..

issue confirmed with a customer. I asked one of my customers to let me know if the rating screen looked abnormal. He said that it kept prompting him to rate the order over and over again. Like he would rate the order, go back into the app, and it would keep on prompting him to rate it again.