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So it wasn't for me, but a server pointed out a manager dealing with someone who was back for a 4th time to complain about a meal and get some form of compensation.
I've managed and typically tell people after a second time that they're now accustomed to how we prepare food, and barring severely over or undercooked food, they won't get any more replacement orders. I also invite people to enjoy a dine in order if we agree to replace, and if they don't want to I let them know we can't guarantee quality for more than 20 minutes after leaving the restaurant.
What are your policies, or what's the worst abuse you've seen?
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- 1 year ago
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