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Restaurants without a host, how do you do rotation? By headcount or by table?
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I work at a smaller restaurant that doesn't have a host and doesn't have a seating policy. On the busy nights, we would usually have a rotation by table. So if we had two servers, we would get every other table. The exception would be if we had a large party walk in, so the other server would get the next two. This surprisingly worked out well, as both servers would make about equal the tips, give or take $20.

But there was one busy night where my manager suggested we do headcount, "to keep things fair." It was a nightmare, as I was the one who had to keep on top of it, as the other server was feigning incapability of keeping track of headcount. We got slammed and it caused a major fight with the other servers, who claimed I stole tables from her while on her smoke break.

So what do you do at your restaurant? What's the most "fair", in your opinion?

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1 year ago