Hello all, I am struggling to find an answer to this problem. I also had it with my s9 .

I have a 2015 Ford Escape I recently acquired. My problem is I can do everything on Bluetooth/SYNC except when I try to talk to someone on the phone they cannot hear me. I can hear them, I can send voice messages via many different apps, SYNC can hear me just fine.

I've read that noise reduction setting is probably the issue, however I cannot find it anywhere on the phone itself. My S9 had the same problem.

I called my voice-mail on my phone to see what everyone else is hearing and it's all the background noise and my voice sounds like it's coming from 50 feet in the ground. Barely hearing any of my voice.

Any suggestions on what I should try. It's not the mic in the car or the phone because it works for everyone else. I can hear anyone calling me just fine as well.

Thanks.