I had a client message me as her friend was boarding a dog with someone who up and said they couldn't continue the booking. My client and her friend are currently out of the country, so messaged to ask if I could accommodate and given the nature of some of the messages, I collected the dog straight away. Apparently the boarder cancelled the booking, but my client is now wondering how/if they get refunded for the remaining days?

I've advised them to contact the Rover emergency line as I've never had to take over a booking before, so I'm not sure myself, but wondering if anyone here knows so that I'm able to give her more information? Will she automatically be refunded the remaining days if the boarder cancels or does she need to push Rover to initiate a refund?