Update: Yesterday I ran into the lady at the apartment building while I was checking in on the cat for my current drop ins. Right after I reported her 🫣🥸

Hey everyone! I’ve been on Rover since October. I haven’t had too many bookings but I had my first bad one recently and wanted to share.

A month ago I received a request for recurring drop ins twice a week for a doodle puppy. The apartment is less than half a mile away from where I live so I thought it would be perfect. She’s a nurse who needed someone to let her dog out while she’s working, and that’s it. Simple enough.

The first red flag was her not responding initially for 24 hours after I responded saying I was interested and with a few questions (i responded to her within the hour every time we communicated). Almost every time we communicated after that it was at least 20 hours until she responded.

So, the day comes for the drop in. She told me she’d send me info about how to get in, park, etc. but it’s the morning of and nothing. Finally around 9am she sends me the info, right before I was about to message and ask. I’m working so I don’t read it, I figure this will be super easy so I’ll wait until before I leave to check it out.

I start my lunch break and look at what she sent. It was literally just pictures. One of her apartment door, the side road by her building, bushes and trees by the building, and an apple maps SS with the part of the building she lives in circled. I’m like, okay well this is interesting. I’m pretty observant and can put things together pretty easily so I figured I could figure it out. The only thing I was confused about was how to get in, but I figured maybe the apartment didn’t have security measures to get to the apartment itself.

She had told me to park in the bottom level of the garage so I went down there and there was a gate, no attendant or anything. I live in the city and there’s not a lot of non-tow places to park around. I circle the block for 10 minutes and even consider paying to park in a nearby garage. I have really bad anxiety so at this point I’m already stressed. I finally decide to park in the future resident spot on the other side of her building, even though it says I could get towed.

I walk to the other side where the pictures were taken and try to find out how to get in. There are doors to get in but you have to scan something. Great. I have tears in my eyes at this point. This guy on a balcony asks if I need help and I explain what’s happening. He’s not help, but I get it, I’m a stranger. I stop these girls walking in and ask if they can let me in bc I need to let out a puppy. They’re so sweet and let me in, even help me find what part of the building I need to be at (the place is a maze, it was awful).

After walking up 5 flights of stairs I realize that her apartment is on the bottom floor because the first number is actually the building number. At this point I’m beyond done with this, but unfortunately it gets worse. I get to the apartment and look around outside of it for a key. Surely there was a key hiding for me to get in. Nope, no key. This is when I lost it and started crying. I was 45 minutes into my hour lunch break.

I call her through Rover and by the grace of god she answers. I tell her I’ve made it to the apartment but don’t know how to get in. She says “oh the keys are under the rock”. …….. Under the rock? What fucking rock? She says the one in the pic I sent you. ………. I didn’t receive a rock picture. She then realizes that the pictures she sent didn’t go through and then she sends them to me. THESE PICS WERE THE ONLY ONES THAT GAVE ME INFO I REALLY NEEDED. I was so mad.

Surely it can’t get worse from here. I go outside and look for the rock. There are so. many. rocks. and they all look the same, not to mention the area she put it in went all the way down the side road and I didn’t know which portion she put it. So i’m turning over rocks and the dude from the balcony comes by and asks if I figured it out. He helps me look under rocks for a few minutes then continues to walk his dog. He didn’t have to do that, I thought that was so nice of him. I continue looking for another 10 minutes. I’m about to really lose it. And then……. I step in a HUGE pile of dog shit (while wearing flip flops). I lost it. Started full on sobbing. Through the tears I continue looking and finally find the damn rock. I can see the light at the end of the tunnel.

I get in the apartment and the dog is barking super loud, and I’m pretty sure had been all day. I find the 4 month old puppy in a crate in a closet with no lights on. It made me so sad but I was fresh out of tears. I let the dog out of the crate. She immediately pees all over both of my feet. At this point I’m so done I don’t even care. I took her out, she didn’t even pee or poop, and then I put her back and leave. An HOUR AND A HALF later I’m on my way home.

Flash forward to this week, I get a booking for cat drop ins. It’s my first booking after the nightmare one. It happens to be in the same building. This one has gone so much better. She gave me written instructions and pictures, got me a parking pass, and dropped off the keys and pass at my apartment. And funny enough, she lives 3 doors down from the lady from the nightmare booking. Every time I pass that wretched apartment I put up a little middle finger on my side.

Anyway, if you made it this far thanks for reading. I wanted to share bc I don’t know anyone else who can relate and I know y’all can. I definitely should’ve pushed for instructions earlier and there are other things I could’ve done better on my end, but it was still so frustrating. And also, according to her profile she’s a sitter on Rover as well. God bless the people who have booked her. 🫡