I’m at my wit’s end here. I’m not a tech expert and know very little about routers, but recently, I upgraded my Rogers (Shaw) connection to a 2Gbps plan at a lower fee. However, I’ve been unable to achieve consistent download speeds of 1.5Gbps or higher. The speeds drop to 600-900Mbps unless I restart the router, and even then, it’s only a temporary fix.

After spending an hour troubleshooting with a customer service representative, they concluded that I “don’t need the speed,” which I found both absurd and unhelpful. Despite my requests, they refused to send a technician to check the issue.

Frustrated, I decided to take matters into my own hands and purchased an ASUS RT-AX86U Pro router on Black Friday. I activated bridge mode on the Shaw router and set up the ASUS router, but the situation didn’t improve—in fact, the speeds were even slower in bridge mode. Direct ethernet connections didn’t make much of a difference either.

Does anyone know what might be going on? I’ve seen others with the same 2Gbps connection getting consistent speeds around 1.5Gbps without any issues. I’ve tried every solution I could find, but nothing seems to work. Any advice would be appreciated!

Devices i use is an m3 macbook , iphone 16 pro max , apple tv 4k . They all have access to good speeds at friends place too who have the same gig package.