I wake up to my model 3 being hooked up to a tow truck. I ask them whats going on and apparently I missed my payments. I explain that my payments are set to auto and I just saw the tesla payment go out a couple weeks before. They say they have their instructions and theres nothing they can do now. Show me the letter mandating repossession and go on their way.

I sit on hold with tesla for an hour. I have all documents and emails showing that the payment was made full at the time of signing. That my monthly payment is automated. Puts me on hold to review everything then apologizes for their mistake.

Turns out theres a missing $3000 payment on their end?? My guess is they didnt apply part of the rebate the car qualified for, leading to all this. I got no warning phone calls, no voicemails, nothing in the tesla app.

The car is under my business name. Without a car I cannot work. To deal with this I end up cancelling my clients for the day leading to a $1000 loss. As well as straining my relationship with my clients.

What course of action can I take against tesla?

-I was going to post this in the other tesla subs but I figure it will just get removed

Update:
I see alot of people speculating why I didn’t just rent a car since my day was worth 1000 . This thought did cross my mind but with the nature of my work this was not worth it. My business is mobile healthcare. I work 1 on 1 with patients and if a call comes in while Im with a patient I cannot answer it. The time between patients I handle billing and appointment setting. What I did not want was this to effect the subsequent days as I work weekend all worth the same amount. I made the decision to cancel my day to handle this and Im glad I did versus renting a car. During the day after many back and forth calls between tesla, the tow company and myself, gathering and sending proof they agreed to drop the car back off instead of me going to go pick it up. 6pm same day it was brought back to me. Plus the bill I was given was totalling 5k, so it made more sense for me to figure this out. In the end I will pay nothing, they have reversed all requested payments, they handled the tow from my home and back to my home. They were very apologetic I’m just extremely frustrated by this and felt I should post this so other people are aware. Looking online it seems Im not the only one this has happened to.

Update2:
Also people saying take an uber. I drive from patient to patients home with equipment. Its not just driving to a workplace and spending my day there.