I have a Rad City 5 - about 500 miles in the brakes got really spongy - the rear one basically doesn't even work unless I pump it about 3-4 times.

So, they need to be bleed right? I'm willing to accept that the person who put the fluid in there didn't know what they are doing and fix it myself. So I send them an email asking for the service manuals for the brakes (I can't find hardly anything about Nutt brakes...) - about 3-4 weeks later (not kidding, by this point I've amassed all the parts I need to fix it and had written them off) I get an email telling me how to completely replace them - basically how to remove the calipers, cables, brake handles and put new ones in.

Confused I ask and he said no typically we just replace them. Ok so I say send me some replacements (can always use more brake parts) and no now instead he wants me to take it to a bike shop - and have the bikeshop work with Rad on warranty payments (yes he said find a bike shop who will work on it, but don't let them work on it until they contact Rad... - 3-4 weeks later). There are no Rad service bike shops where I live (near Portland Oregon) - the nearest one is in Bend - about 3-4 hour drive from here.

I ask again for the service manuals, and he says they don't have any because of all the random parts they use (I'm paraphrasing here). There aren't any from the vendor because as far as I can tell Nutt isn't actually a company that has an internet website - all the documentation and videos I can find are from users - and mostly involving electric scooters.

I work in the IT industry so I'm actually used to run around from vendors, and I thought I had seen everything. He managed to turn a you problem (Rad Bikes) into a me problem.

I have to imagine finding a local bike shop who is willing to work on a rad bike - at their rates is a big pita so I'll do the work myself, but heaven forbid anything more serious breaks on this thing.

Anyhow sorry for the rant - sometime companies piss me off.