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I ended up with a free gift card out of my first call and they refunded me one item and reordered the other for the other on a later call. Said if the missing package appears that I can do what I want with the extra item.
it sounds like they might not be performing well for REI. One the people I talked to said (paraphrasing); ”we are looking into other options”
not definitive but if you have a late or disappeared order with LSO it will help to call in, do them in as a shipping option. Express your displeasure for sure
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