Ordered last weekend, REI shipped using LSO. Had a delivery date of April 26, which was doable. REI had Thursday which was also reasonable. (I expected to get it Thur) The origin was 12 hours away. LSO got the package late on Monday so Wed or Thur made sense at the time.

By Thursday they didn't have any status update, it said it was still at it's origin. So I called REI and they setup an order of a second one plus a return label in case I get two they asked me to return one (I totally will)

It took 3.5 days for the package to move half a day away. No status that it left the origin, nothing about in transit. It arrived near to me out of nowhere.

Why does REI still use them without demanding massive changes? They had to replace a multi-hundred dollar items with no requirement that I be a good person and not keep one for free. No business can do that for long without their shipping partner costing them their business.

But the best part, LSO has the most accurate delivery estimate ever and it's stupid late in the day.

The package went out to delivery at 9:26am

Who plans to make a delivery after 11pm. What company sees that and thinks their delivery drivers should be expected to be out for 14 hours?

It feels like REI has contracted with a company that can't meet its end of the deal and it's only making REI look bad.

And this isn't the first time this has happened. I've had multiple packages disappear in the same origin point 12 hours away.

https://preview.redd.it/itv3h87u4owa1.png?width=684&format=png&auto=webp&s=36054e789025416a901062d66ca481cd66b76070