Hi everyone,

Proton has continued to grow with your support, and we can’t thank you enough.

Today, we would like your thoughts on defining the inactivity policy across all products.

Inactive data stored on Proton servers increases the risk of abuse and the operating cost for everyone in the community. We aim to change our policy to ensure we:

• Offer the best services to our active users
• Manage our resources in a sustainable way
• Protect all users who need Proton Privacy products
  

What do you think is a fair policy for data storage?

Paid accounts always remain active throughout a subscription period.

If a community member on the free plan has been inactive for one year, meaning they have not logged in or interacted with a Proton app, should their data continue to be stored?

What is a reasonable notification timeline?

How far in advance should community members be notified? I.e., 90, 60, 30, 15 days, etc.

We look forward to hearing your thoughts and developing a policy that reflects our community’s sense of fairness.

— Proton Team