Hi everyone,

We wanted to let you know that we’re updating Proton’s Terms and Conditions and Privacy Policy. Below, you can find a summary of the main changes. As part of this update, we have made a formatting change to make our privacy policies easier to navigate as the number of Proton services continues to grow.

• Proton privacy policies (which are included as part of Proton’s Term and Conditions) have been split by product, so it is easier to see which policies apply to which product.
• There are no significant changes to Proton’s privacy policies beyond this change in formatting.
• Proton VPN’s terms and conditions were previously a separate document that was largely a duplicate of Proton Mail’s terms and conditions. These two documents are being combined to streamline the agreement for users of both services.
• Previously, Proton had a 99.95% uptime Service Level Agreement (SLA) that was only available for Proton Business users. With our new Term and Conditions, we are making this available to all paid users.
• Together with the SLA change, we’re also making an update to our dispute resolution policy. There are no material changes for users outside of the US. For US users, we require either filing your complaint in Switzerland or individual arbitration in the US for all disagreements (with certain outlined exceptions), and excluding class, representative, and collective claims.
• Proton has started to roll out live chat support (starting from Proton VPN) and we have also updated our privacy policy to cover live chat support.

For existing users, these updated terms will go into effect on July 26, 2023. By continuing to use our products after July 26, 2023 or declining to delete your account by July 26, 2023, you accept the updates to the Terms effective as of June 26, 2023. These changes and all other changes are now reflected in our updated Terms and Conditions which can be reviewed here: https://proton.me/legal/terms.

Don't hesitate to leave a comment if you have any questions!

(Edited to add more bullet points about the updates and to clarify the SLA change.)