I haven’t rented in a long time, but my son looked at a house managed through them. He put in his application and was approved. Then looking at the fees, he noticed that there is a $500 house holding fee and a $197 account set up fee. The other fees made sense, but these two did not. And the fact that he cannot even ask an actual person is bothersome. It is a really nice house and he really wants it but not with the feeling this place is a little sketchy. We even looked on BBB and saw a lot of complaints fairly recently. We wanted to clarify what account is being set up that costs $197, and why it’s $500 to hold a house he’s ready to sign the lease on. It makes no sense.