I preordered the Horizon DLC via PayPal and wound up getting charged twice for it. Opened a case with PlayStation support to reverse the mistaken second charge, and they claimed there was no record of it on their end despite me providing the invoice IDs.

I received direction to dispute it with PayPal and got assurances that my account would not be suspended as a result. I have the ticket number and saved the chat for reference.

This was two weeks ago. Today I got the mistaken charge reversed, and an account suspension. I submitted a dispute already, but I have a pit in my stomach that my dispute will be lost in automation, and that my account will remain suspended for doing what their support told me to do, despite having all the receipts.

On the off chance anyone from Playstation support lurks here, DM me and I can provide case numbers, invoice IDs, the chat log, and anything else that might help provide some clarity.

I’ve been a lifelong Sony supporter, have thousands of dollars worth of games tied to my account, infinitely more priceless memories and platinums across platforms all the way back to the PS3, always played by the rules and it breaks my heart to see it all just… end. Over a $20 billing error I tried to resolve directly with their support specifically to avoid this. I want to cry.

Update: account is restored, but only after I paid them back the $20 they at this point flat out extorted from me with my account as leverage. I’ll look into filing a BBB claim, but consider me sufficiently beaten into submission by my corporate overlords, because I’m not fighting for that $20 anymore and am done risking my account. Ill only be filing the claim in the hopes that someone less able to lose a 20 for no reason doesn’t have to live it.