So I messed up and purchased the wrong weapon, I decided to try the help function just to see if they would help. Below is email chain.

Incident Reference #************ Summary: Possible assistance with item Product Level 1: PlanetSide 2 Category Level 1: Account / Billing Questions Category Level 2: Question About Charges Date Created: 01/05/2013 07:50 AM Last Updated: 01/05/2013 07:50 AM Status: Unresolved Station Name:
Server:
Character ID:
Gender:
Guild Rank:

Problem Description

Character Name

Discussion Thread Customer By Web Form (******) 01/05/2013 07:50 AM Last night I purchased a weapon with station cash, but when i looked I didnt get that weapon, instead I have a different 1. I was trying to get the TR Heavy Assault "Bull" Weapon and instead it gave me the Carv S. I tried to just suck it up and go with it, and even got some upgrades but its still not what I wanted. Is there anything that can possible be done? I would appreciate any assistance you can offer.

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SOE Customer Support [email protected] Jan 5 (2 days ago)

to me

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Subject Possible assistance with item

Discussion Thread Response Via Email (Customer Support) 01/05/2013 03:22 PM Greetings!

Thank you for contacting us about your item issue. I am happy to say that we were able to grant you a one-time refund of 700 Station Cash for your purchase, and you should find this available to you on your account soon. Please feel free to keep the item you purchased as a courtesy. As we don't generally provide refunds due to our policy, please remember that this is a one-time courtesy, and we will be unable to refund you again in the future.

If you have any other questions or concerns, please let us know.

Best Regards, CSR Danielle T. Sony Online Entertainment LLC