This is an update from Johnny at GI Sports

I would like to address a few of the misconceptions or unknowns to some about the warranty change for GI Sportz..

1st - there was three separate warranty policies in place (Legacy KEE product - Empire, JT, Spyder, BT etc, Legacy Tippmann product & GI product). As part of the integration of the 3 companies, we need 1 uniformed go forward policy. So after a year of interviewing dealers, techs, players and other industry folks we rolled out a new combined warranty policy that will cover all things GI going forward.

2nd - specific to KEE's legacy "limited lifetime warranty" we have noticed over the years that it was being abused and had to be changed. But, we did not and DO NOT want to harm any person who bought a legacy KEE marker. So we are giving everyone a chance for the next 40 days or so to register their marker (no questions asked) to receive the new go forward warranty. What do i mean by no questions asked? simply that if you bought a marker second hand or as a blemish/open box model you can register today and take full advantage of the new warranty in place. This also applies to any non legacy KEE product that GI Sportz owns (older Tippmann markers that are out of date, are now available to be registered and receive the warranty).

3rd and most importantly, if you are the original owner and can verify that thru a copy of the receipt or thru the dealer you purchase the marker from, we will 100% honor your limited lifetime warranty. we are not about to dismiss our customers who are the original owners and paid for a product and warranty at that time. Yes, that message got lost in all the social media post, but its not lost on us. We still support you and will continue to support you and your product.

Yes, change is not always easy, but to ensure a proper go forward warranty program for all things GI Sportz, we had to take everything into consideration from the old KEE, old Tippmann and old GI policies to make a new go forward policy.

I personally apologize to anyone who feels that GI let you down, or turned their backs on you or made you feel like you don't matter to us. That can't be farther from the truth. For those of you who don't know me, I've dedicated over 27 years of my life to growing this sport and I take pride in being the Director of Customer Relations and Service for GI Sportz. I personally respond to every incoming email to the [email][email protected][/email] line and handle all the complaints that get sent in quickly and fairly. My job is to service the customer, not to upset them. I've been told that the perception of the new warranty roll out was not handled properly, so I take full responsibility for that. I've worked on this policy change for over a year and i am 100% confident that the dealers and consumers will all benefit greatly from the change. GI is not trying to end the sport or save money, we are trying to grow the sport and support our dealers and their customers.

thank you taking the time to read this post, and if you would like to discuss further please feel free to email at [email protected] with your name, location and phone number and i'll get back to you as soon as I can. or you can call me upon my return from Germany next Wednesday (March 29th) at 856.292.8635 and I'll gladly chat then. Johnny Dir of Customer Relations & Service GI Sportz Direct, LLC [email protected] 856.292.8635

Register your markers before April 30th to have the warranty continue! Here is the link to register. http://products.paintballsolutions.com/Registration/

new warranty policy here http://blog.gisportz.com/g-i-sportz-direct-announces-new-warranty-program/