Received a call at 630pm (today) from a young lady who advised that she has a spider trapped in her bathroom. She described the spider as being as large as her palm. She advised that she called several companies but all were closed. She then called us and asked if we could come out, kill the spider and dispose of it.

I do have a tech working late until 8pm and he advised that he could stop by her apartment between 830pm-9pm or sooner if he were to finish with a bedbug chemical treatment early.

I advised the lady the cost of the call would be $200.00 (plus tax). My question is since this is an after hour call and the drive time for the tech would be approximately 30-40 minutes from his last treatment location is this an unreasonable price? My business location is a large west coast metro area.

She was very upset with the quote and advised she was expecting a quote of $50-75.

Thoughts on this quote? Thanks