As someone with experience in telecommunications sector I just thought to give some tips, advice to make your Black Friday a bit smoother if you're planning to either get a phone, a new plan, or simply switch your plan starting tomorrow.

1. Bill Payments

We're creeping up on 2025. Most people should be on auto-pay. Unless you don't have a debit/credit car or don't have access to internet, going to mobile carrier stores-kiosks Black Friday weekend should be avoided. Pay online, pay via your bank, wait until Monday (if you can) or if you have to go in-store go at opening time. Many of these places will have long lines and bill payments unnecessarily adds to the retail congestion.

2. Changing Phone Plans

If all you're looking to do is change your phone plan with your current carrier, do that over the live chat or over the phone. High-volume periods like Black Friday and Boxing Day, dedicated to sales, clients just looking to change their phone plan adds to the congestion in-store. In most scenarios all these Black Friday offers will be available all weekend and into next week so there's no need to change right away or go in-store. In-store sales reps will forward you to change online, via live chat or over the phone anyways so avoid the wasted time.

1. Phones

If you're looking to get a premium phone that released last year - early 2024 (iPhone 15 series, Samsung s24 series) NOW is the time to get the phone. Whatever inventory is left, most will be gone during Black Friday sales in Toronto, GTA. These items aren't replenished so for those expect to wait to get something lower during Boxing Day? Don't. Get what you want this weekend.

Most malls, stores will have early operating hours tomorrow. If you can, go early (anytime before noon). Getting a phone, signing up a new plan with a new company, moving from one company to another? definitely go in-store. Outside of that do it online, live chat or over the phone.

From now until next weekend (and then again from Boxing Day to early January) are the busiest times for front line workers, sales reps at these phone carriers. Getting frustrated because you had to wait in long queues for something that could be done at home over the phone or online is counterproductive.

Just some advice. Be safe and enjoy tomorrow.