The live support agent litteraly told me people are able to direct debit my account just from my email address and nothing else. Which is completely false, I had some random pre authorized debits on my account and they refuse to do anything. They said they can close the account but won’t reopen another one.

Isn’t it illegal if a banking institution doesn’t investigate fraud properly? ve reached out to the merchant trying to charge my account and received no response.

Someone over the phone confirmed that the charges were from my account numbers not card.

Have screenshots of live chats if anyone’s curious to see an unhinged agent tell me some nutty stuff, just me