Long story short, I filed for a consumer proposal in 2020, paid it off in 2022.

I had a Rogers account that was included in the proposal.

I haven't gone back to them for service since then, I just moved into a new unit and Rogers has an offer for $49.99 1gbps down through the rental company.

Tried signing up for service, they said I have an active balance that I need to pay, after hours on hold I got in touch with their credit team and they said the following.

• The consumer proposal being paid off doesn't waive off the debt, it just stops collections from calling.

• If I want to start services with Rogers, I must pay the full amount owing of $1400~.

Now.. here's my question; Is this actually how this works?! I had other debts included in the proposal (Bell for example) and haven't had ANY issues whatsoever.

I have the full certificate saying that the debt is paid, as well as the initial document I received which clearly shows the Rogers account number included in the proposal package.

I'm not too bothered about not being able to get services through Rogers, but is what they're saying actually true? If this was the case, why would I have included in the proposal at all?