I am absolutely speechless. Mohela call tree is genuinely the worst I have ever had to experience. And truly there is no excuse for Mohela to have trash like this as part of their customer service. If they cannot handle the volume, then they should not contract with the Federal government to take on the PSLF accounts. Such bullshit. I feel helpless, the only thing I could think of to do is contact my federal representative in Congress. So Rep Pete Aguilar from California just received the following email:

Good Afternoon, I am currently enrolled in PSLF (Public Service Loan Forgiveness) for my student loans. I have been employed with San Bernardino County since March if 2013. MOHELA is the servicer of my loans. As I write you this correspondence, I have been on hold with MOHELA for over two hours. In addition before I was even graced with the honor of being put in line to speak to a live agent I was required to listen to 10 minutes of un-bypassable(Not a real word, I know) nonsensical information. Then to add insult to injury, the automated system attempts to trick you into choosing option number 1 which redirects you to studentaid.gov, a COMPLETELY different agency. I fell for this trick and was on hold for 30 minutes for what I thought was MOHELA. That was attempt number one. On attempt number two I did not fall for the same trick (fool me once…) and did not press number one and stayed on the line even though that option was for people who “want to forgo loan forgiveness” this sounded concerning, but I fought on. After another 5 minutes of unbypassable absolute word garbage nonsense I was instructed to enter my SS and DOB and then told to wait for an operator, I was THRILLED! But my elation lasted all but 2 seconds as another automated voice came in immediately afterwards telling me that the call volume is too high and to try again at another time. And I was disconnected. Most mortals would have given up at this point, but I fought on and continued to attempt number 3. After another 15 minutes being forced to listen to the same word diarrhea absolute garage BS, I again entered my SS and DOB and this time I was put in line to speak to someone! I have now have been on hold for 2 hours and 24 minutes. If Representative Aguilar’s office could somehow, by the grace of God, get me in contact with a Mohela representative or get me a direct number I would be his #1 fan 4 life.

I will provide an update with Mr. Aguilar’s response.