Just got off Chat with PSN, No help at all.

Tania C.: Hi, my name is Tania C.. How may I help you?

Robert Chilcott: Hi Tanin, I would like to talk about getting a refund for Driveclub.

Tania C.: I see, Robert. I'd be happy to look into this for you today.

Tania C.: Although you have entered information about a SEN account before this chat, could you please provide the following to confirm the exact account you need assistance with?

• Sign-In ID (email address)
• Online ID

Tania C.: Could you tell me more about this issue please?

Robert Chilcott: Sign-in ID is ############ ID is #############

Robert Chilcott: As this game is based around a online community of drivers the complete lack of online play has made this game unplayable.

Robert Chilcott: As such I believe that a refund(can just be credit to my PSN account) is a logical step.

Tania C.: I do apologize for this inconvenience, Robert.

Tania C.: We are sorry if you are having a hard time getting online as we know many of you are. Please be aware that the game will automatically keep trying to connect you.

Tania C.: According to the user agreement all sales are final. And since the game was already played, we are not able to grant you a refund, Robert.

Robert Chilcott: I am aware that the game will try that, However it has been out for just under a week and no measurable progress has been displayed by the community.

Robert Chilcott: So you are telling me that Sony is OK with taking money for games they are aware don't work as advertised?

Tania C.: Please keep in mind that the PSN is under maintenance, today. So this might be caused you this issue, I would recommend you to try to play later.

Robert Chilcott: unless the PSN has been under maintenance for the past week (witch it has not been) that excuse is not valid.

Tania C.: Let me remind you that since the game was already played, we are not able to grant you a refund, Robert.

Tania C.: Is there anything else I can assist you with today?

Robert Chilcott: Yes you will get your supervisor over to your desk or transfer this chat to them. Thanks.

Tania C.: Unfortunately, we cannot support your request through chat at this time. Please call us so we can better assist you with your request. Phone support is available at 1-800-345-7669 and our hours of operation are:

8:00AM to 8:00PM Pacific Time, Monday-Friday
7:00AM to 7:00PM Saturday-Sunday

Robert Chilcott: Supervisor now.

Tania C.: Unfortunately, it appears I am not able to assist you with your request today. I will be disconnecting this chat session. Thanks for contacting PlayStation.

Tania C. has disconnected.