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Currently I've only heard about this on PS4 so I'm aiming at my fellow console gamers:
There is an apparent glitch where you buy loot boxes and they do not appear. In my experience it usually sorts itself out within a few minutes, but recently I thought I would never get it.
According to Play Station Support, the solution is to go to Settings>PSN>Restore Licenses and then reset the console. At this point the error should be sorted out.
On a Lighter note, the representative said that I was the first case like this that they'd heard of.
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