Me and my family have been optimum/suddenlink customers almost our whole lives. I will preface. OPTIMUM IS GOOD WHEN IT WORKS but that’s hit or miss.

Each time we lose a bit of connection and it comes back it’s always 30 Mbps Down - 50 Upload. Even though I pay for the Gig. Each time this happens I’m advised by support to schedule a tech!

But they don’t have a day for atleast a week that they can be out. So now I have to wait to even use my internet somewhat. I can’t even have one phone connected! No prorated bill, no real support.

Talked to the customer service line just for them to push me to the “advanced care team” NOT

I was hung up on by this advanced care team twice before getting to a tech that was somewhat helpful. But by the end of the call she said it was an area wide outage and a tech would get us all up and running soon. But 2 days ago there was no outage and it was just my issue?

So now they’re saying it’s an area wide outage and they cancelled my tech for the 10th. She told me to call back an reschedule if the issue persist! Lovely service, lovely company.

Sadly, I can’t take my money elsewhere because optimum does an area buyout and I can’t get any actually good service. They have me seriously contemplating moving just to be able to do my work. Shameful

My rant is over EDIT: just to let that knife cut into my side a bit deeper

Talked to support again! No outage in my area . Cancelled service for no reason