Rep I spoke with a few months ago cold called me yesterday. I talked for a bit and mentioned my business MIGHT (keyword MIGHT) be looking to add some extra lines for a few employees.

This dude took it upon himself to add 10 ENTIRE LINES TO MY ACCOUNT without my consent, two lines which triggered $1k to be billed to my account.

The story:

I mentioned how my business has expanded a bit and I might be interested in adding some lines for employees to use. I’m on a special rate plan that isn’t UYW with my existing lines. When rep called me I mentioned I was curious to see what I might be qualified for right now, and he said he’d look into it for me and get back with me. Next thing I know he has fraud on the phone in a conference call and they want to verify my business for some reason. I verify myself and just stated I was wanting to know what line limit I’m qualified for and never once was I told that the rep was actively adding lines.

THE ABSOLUTE AUDACITY OF THIS MAN. He added 10 lines, somehow waived 8 lines $500 deposits, and then my account got charged $1000 for two lines.

Mind you, I never ONCE got an email about what was happening. He then called me up a few hours later and told me that I was approved for something I literally never said yes for. I never fully authorized anything to actually be added to my account.

At this point I asked him to cancel the order, and he told me I needed to DO IT MYSELF!?!?!? WHEN HE DID IT!?!? WITHOUT MY PERMISSION!?!?? I, absolutely fuming, demanded his supervisors email. He hung up on me. Called him back and asked him to fix it right then and there. Hung up again. I then called 611, and asked to speak with fraud. They were “cLoSeD” for calls, which sounds absolutely ASININE.

I called 611 again asking to speak to a person. It led me to the dead fraud voicemail. Fine, that’s cool. Surely a corporate store can help, right?….. RIGHT?….. nope. Not in the slightest. The manager just scrolled around on his phone and had me call fraud again. That didn’t work, clearly. So I found some online form to fill out. Filled it out. I did not feel satisfied, this should be easy to fix and report.

Eventually the manager has nothing left to say. Entirely unhelpful.

So, I go to my car and have an absolute mental breakdown. Mind you this has been hours at this point battling on the phone with an automated system. Being tossed around person to person. I was basically scammed. I felt totally lost on what to do.

I called 611 one last time, after gorging myself with Chick-fil-A to calm my damn nerves. Within 10 minutes someone answered and fixed my entire problem.

Why a rep would do this to me, I have no idea. But I’m calling the office of President tomorrow and I hope that man faces disciplinary action.

Truly have had one of the worst days of my entire life in terms of my mental health. This situation triggered so much anxiety. The repetitive “NO’s” I said only to be blatantly ignored by that rep. Reminded me of the time I was sexually assaulted, and nobody wanted to help or believe me.

If anyone has any advice on what I can do at this point please tell me…. Thank you for reading

Edit: I’m on AT&T business.