Hey all; just wondering if someone could clarify something for me.

I've bought a few appearance changes now on several characters. Normally when I use them, I wind up with a 'blank slate' character reset to a default preset and I have to remake them from scratch.

However, the last time I did it, I was actually able to start from the look my character already had instead of it reverting to a preset.

I'm just wondering if that was a change, a fluke, or something I inadvertently turned on? I would like to use another appearance change to tweak a character whose look I'm mostly happy with, but I don't want to do it if I'll have to start over from scratch. Is there any way I can be sure that I'll be able to work from the character's present look instead of reverting to a preset?