Orbi router not connecting to working modem

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Internet provider: Cox

Equipment: - Arris Surfboard modem (SB 6190) (new) - Netgear Orbi router (couple of years old, obtained secondhand)

Issue: - The router is absolutely not able to pick up internet connection from the modem - Modem works completely fine, is able to connect to internet and hardline connect to computer

What I have already tried: - Factory reset - Setting up router via Orbi app per manual - Setting up router via hardline connection and going through admin. settings - Power cycling multiple times with no luck - All of the Reddit/Netgear site forum solutions/suggestions that seem related to my issue and equipment

Please help, this has been driving me insane 😩😩

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comradejames94

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Posted: 1 year ago
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