So back in February, a line about 3/4 of the way down on my Moto x PE stopped working. It wouldnt have been too much of an issue except that line was right over the part of the screen where prompt boxes would pop up and i couldnt ever press cancel or go forward. I couldnt scroll on webpages because when it hit that spot it would click instead of scroll and it was just a mess. I bought the phone in October and knew i was still under their 1 year warranty. So, i sent the phone back to motorola with the notion that i would either get a new phone, or some kind of contact within a week/ 2 weeks.. 3 weeks later i call them back (had to search to find any phone number to call) and they tell me the ticket was canceled but no one knows why. I ended up calling back 3 more times before anyone told me what was happening. Their explanation was that they would open the ticket to get the warehouse to send off a phone to me, but they wanted to charge me an out of warranty fee, even though i am still under warranty, and so the ticket was canceled. But it would only get reopened if i called back to find out what was happening. Ive called them about 10 or 11 times, pretty much every fews days and nothings changed. Open ticket - out of warranty fee - cancel ticket. Because i can only talk to the "escalation department" and they cant do anything but email people, there have been no answers or results to me calling. Its now been 7 weeks since they have had my phone, and its looking like i will never get a phone back.

Doesnt anyone have ANY advice at all on what i can do, or who i can talk to, to get my phone back? I'm technically still paying for it with moto credit, which seems absurd because i dont even have the phone anymore!