Hi there!

Occasionally, a user will misunderstand the point of our sub, will not read or follow the rules and may be having a crisis that they need real world help for. When that happens we try really hard to direct them to appropriate resources.

But they can often react poorly, harass users via chat or PM and we do not have any way to address that behavior, as it's an Admin level problem.

If you get a message from a user who claims to be from this sub and is in crisis, they are not your responsibility.

They are not our responsibility either, they should be reported via the report system. We will always block and ban users who have harassing behavior towards our moms or ducks, but there's nothing else we can, will or should do. That's something that the Admin needs to be made aware of and you can help with that!

The more reports a problem received, the faster it gets actioned. Please read the Content Policy, and the TOS, because it's very clear that unsolicited messages are considered harassment and should be reported. Suicide or self-harm behavior, threats, any mentions of violence or anything like that, all should be taken seriously and reported.

Again, this sub, our moms and ducks, none of us are responsible for anyone's behavior or crisis. All we can do is report, block and in our case ban.

If you're a duckling in crisis, please, visit our Wiki, get real world help and support! Do say something to a professional about your problem! But please do not take it out on our sub, we don't deserve it. We love you, please be safe out there, and remember, if you get a creepy or scary PM or chat, it's not your fault or responsibility, please report, then block!

Do not engage with them!

They will use emotional manipulation and guilt trips and you don't deserve that!

It's important to note, if you block the user first, you'll lose access to the message and can't report it, but you can block directly from the report screen in most cases. Please protect yourself. Big virtual mom hugs! 💙