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I moderate a few NSFW subs. Not sure if anyone else has noticed this, but lately a lot of the times I report sexual content from an underage user to the admins, I get a message back days later saying the content doesn't break any rules. I think the issue is that many other report functions have a text box to include additional information, but the report for underage content doesn't. It only accepts a link to a single post. Often the only evidence that a user is underage is not directly on the NSFW post I am reporting- for instance they may post in another subreddit saying their real age (under 18). It seems whoever is reviewing the reports doesn't look through a user's history and only looks at the reported post- therefore unless the user explicitly states their age in the post, it gets marked as not breaking any rules.
Obviously this is a huge issue and very frustrating as a moderator trying to keep underage users off our sub. We can ban them from our subreddits, but they need to be banned sitewide so all their content is erased. I was wondering if anyone else has encountered this problem, and if so, if they have found a better way to report this kind of content so it gets taken care of properly.
Join the club. Our entire mod/development team quit over this a couple weeks back, throwing all of my NSFW content communities into disarray.
You can report it directly to NCMEC at https://cybertip.org/, though content reported there does not appear to get removed from Reddit either.
There's numerous previous threads on this, and they still wont even acknowledge there is a problem; here's just two of them:
- https://old.reddit.com/r/ModSupport/comments/s1jjs0/admins_there_is_an_incredible_lack_of_competency/hs9c4cf/
- https://old.reddit.com/r/ModSupport/comments/xvlfvg/dear_reddit_admins_we_need_to_have_an_honest_and/ir32sy1/
The biggest problem is that there is simply no way to get a report thru to a real human at Reddit. Content reported with the reporting tools goes to AEO, and they don't appear to take any kind of context into account whatsoever. Every single other reporting method ultimately just sends it back to AEO, so there is no recourse at all if AEO won't remove the content.
The "Review a Safety action" form just has them send it back to AEO. You can modmail r/ModSupport here, but they also just send it back to AEO. You can call them out on it openly in this sub with a link to your 19 previous rejected or ignored reports (which is what I ultimately had to resort to), and it'll get removed in half an hour, but you risk getting banned or suspended for that as it's against the rules.
If you ever figure out a way to report this stuff, let us know; we mostly just ban the account and move on, as nobody who can do anything about it cares.
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- 1 year ago
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- reddit.com/r/ModSupport/...
So, we did this for a period of a couple straight months, and various admins just kept sending it back to "safety"/AEO over and over and over and over and over (and over, and over) again. Nineteen times we had reached out, and nothing happened!
It went on for so long, that we lost most of our support. Our whole entire development team (who mostly develop our automation, and also chip in to help with moderation) quit and left Reddit altogether, some of them pulling their code and modules as well, leaving us high and dry. Apparently someone let our hosting providers know what was going on with Reddit, and two of those terminated service. Several of the tools that we need to run our communities are just, gone, probably forever, because of Reddit's absolute indifference in how this reflects on communities and those who maintain and support them.
This would not have even been so big a deal if Reddit simply took down content removed by moderators; why do image posts removed by mods still need to be visible in the first place? What other site or service on the entire internet works in this way?
Is there any chance Reddit will ever address our concerns here, as to why this happened, and why it seems to keep happening to other mods and other communities? Please tell us how things went this wrong, and what you'll be doing to prevent that from happening again in the future? Maybe in the hopes that we might get some of our lost support system back if Reddit can show our team that they've at least tried to address the issues that led to this falling out in the first place? Please, anyone?