Please help me understand why initial replies to AEO have no effect at all. Please be open about the nature of AEO, whether it be an AI from Hivemoderation or an outsourced sweatshop on the other side of the globe. Please be open about how, when and if you will ever seek to improve the process. You'd think an automated algorithm would have easy time on obvious rule violations like using racist slurs, yet AEO still fails to pick up on them on a regular basis. None of this makes any sense to us.

Please help me understand why messages to /r/modsupport modmail get no replies. The past two times I've had to report something genuinely egregious that AEO ruled as not violating to you, like the death threats sent to me, I've not received a single reply from you in over a week. Only once I've made a post here do you suddenly reply to me within an hour. What is the role of the modmail if you do not read it? Why are we told to message it at all when stuff posted here gets actioned but the modmails do not? Make this make sense.

Please help me understand why so few posts on /r/modsupport receive admin replies. Why are some posts like mine asking for help with death threats silently removed? I've seen you apply rule number flairs to posts, yet mine received no reply nor flair, and was seemingly removed for no reason. Why do threads that criticize Reddit and admin actions seeming sporadically get removed even when they stay completely respectful and only point out genuine problems all of us face daily using Reddit? Why do threads that ask for explanation about AEO go completely ignored forever?

Sweeping things under the rug, ignoring questions, even going as far as removing innocuous questions will not solve the issues with the reporting systems nor the apparent lack of trust between moderators and admins. We want to have an discussion with you, but on our ends it seems like we're talking to a brick wall. According to what you've said improvements to reports, AEO, modtools, etc. have been in the works for years, yet when we ask anything about it we're met with nothing but silence. All of these topics I've mentioned above and more pop up on this sub on a daily basis yet are not dealt with in any noticeable way. There's a general atmosphere of thinking that the admins do not care about us among us moderators and it's absolutely something I deeply hope wasn't there. This community-wide forced fake smile achieved through quickly changing topics when it gets uncomfortable to you is not a healthy way to run a social media platform.

We want to work with you, please work with us. Having a dialogue requires two parties, so please, please speak to us.

A copy of this post is available on my profile should it get removed from here.