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HELP !! Trackpad and keyboard frozen after Big Sur update !!
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Hi guys ! Please help me out, it’s been a 2 week Easter school break here and at some stage my daughters MacBook has automatically updated to Big Sur 11.2.3 (she lives on her phone and doesn’t use her laptop much other than for school stuff).

She opened the MacBook last night to check due dates for assessments as school resumes Tuesday, at some stage the updates have been installed and now her track pad and keyboard aren’t working.

I’ve googled enough to find out that this is happening, and have connected an old keyboard and mouse I have in my office, but she won’t be able to use it like this permanently- please help ! How do I resolve this ? I have visitors arriving shortly and can’t get to the apple store until Monday afternoon, if O can fix this myself with a little help I’d be grateful !!

Thanks !!

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3 years ago