I don't know how many times it has to be said don't schedule a ride and then still not be ready! It's even worse in my book! This morning I had a scheduled ride to the airport around 5am I get there 10 minutes early and wait no problem the timer has 15 minutes on it. The guy messages I'll be coming in the last 1 minute of the timer. Timer hit 0 and guess what canceled for "no show". Do I feel a little bad? Yes, but everyone knows it's hard to get a ride early in the morning and even harder to get a ride to the airport. If you schedule please be ready as you have a driver who has guaranteed you that he'll get you where you need at the exact time you want to go and time is money and there are others who are ready and waiting to go