I've noticed the following benefits from doing the above:

• Added discounts and perks
• Getting to hear someone happy
• Feelings of happiness for making someone's day

Many customer supports pay/promotion are tied to customers leaving positive reviews. Unfortunately, people are more likely to use the survey to leave a negative review than they are a positive one.

So if you have a good experience with your customer support:

DO:

• Tell them at the END OF THE CALL what you liked specifically about their help.
  • This helps them do more of that!
• Tell them you will fill out the survey immediately after the call.
  • This gets them excited and happy!
• Actually fill out the survey
  • The best way to make someone cynical is to not follow through on what you say you'll do

DON'T:

• Dangle the customer survey at the beginning of the call i.e I will fill out the survey if you do a good job.
  • This adds stress and also comes across as leverage. No one likes leverage.

At the end of the day, this is about giving credit where credit is due. It costs nothing to be kind and it can make your life in numerous ways instantly.

Apologies if someone has made this post before.