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Warrenty Claim Help
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For started, I have reached back out to lenovo to see what's going on, but I need some advice from yall too.

I have a lenovo idea pad 3, within warrenty as I only bought it 5 months ago, recently I updated it to windows 11, and now it won't turn on, I called the company and did general troubleshooting at home, removed the battery, let it die and recharge, one key, etc. It sounds like the OS got nuked when windows 11 went to update. I was advised to sent it out for repairs and did so accordingly. I noted everything above on the sheet provided, took pictures of the computer and got tracking.

Well it's been 2 weeks, I just logged in (due to NO email or calls updating me on my repair) to see they marked my device as "repair not covered under warranty". I'm waiting on a call back to properly identify what the damage actually was, but this is all I have.

I read the warrenty throughly and it seems like this would fall under mechanical failure on lenovos part, as any reasonable person would update windows. Does anyway have any options or suggestions as to what I can do? I cant afford another $700 laptop...

Edit: No I don't watch any ecplicit videos or browse shady sites, this is used solely for school work and job hunting.

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Posted
2 years ago