Hi LAUK,

Just looking for some general information from anyone who may be clued up in consumer rights.

Firstly, apologies for formatting as im writing this on my phone.

So, I have an iPad Pro 11", 2018 model. The device has worked flawlessly since I bought it around June 2019, however, yesterday I was promoted to update to iPadOS 15.5, which I did.

After updating, my device started randomly rebooting, getting stuck in a boot loop, and when eventually getting out the loop and running fully, would only work for no more than 10 minutes before the screen would flash white or purple, then reboot, getting stuck back in a boot loop until it finally came out of it.

I've spoke to Apple support, who managed to run a remote diagnostic on it before it crashed again, and stated they can't find any hardware issues, which points towards a software issue.

I finally managed to get the iPad to stay on long enough to follow more of apples troubleshooting guide, which states to plug it into PC, run itunes, then run a manual update, if that fails, to run a restore.

Manual update failed, so did as told and ran a restore. Restore fails now my iPad doesn't turn on, it only displays a message to plug into my PC (which then prompts me to restore, which fails).

As recommended by Apple support, I've now booked it in for a visit to their experts in store.

My device is out of warranty and out of apple care & I'm curious as to what my consumer rights are as to this scenario? The device was perfectly fine until update & apple themselves state no hardware fault on my device. I don't want to be paying for repairs or replacement for an issue caused by a software update they pushed, which has directly resulted in the fault. I feel it's a given that I will have to pay for the physical diagnostics when I take it in store, so that's not an issue.

TL: DR.

OS update bricked device out of warranty, apple ran diagnostic and stated no hardware fault. What are my consumer rights, as the device is physically fine and has no hardware issues, problem is a direct result of a pushed software update.