Laptop guarantee void due to unauthorised reseller?

This post has been de-listed

It is no longer included in search results and normal feeds (front page, hot posts, subreddit posts, etc). It remains visible only via the author's post history.

Post Flair (click to view more posts with a particular flair)

Consumer

Post Body

Hi all. Quick question guarantee related in case anyone knows the answer 😀 I purchased (I am in England) 6 months ago a gaming laptop, brand new from a reseller on eBay. The laptop arrived sealed in the original package.

Unfortunately the motherboard died a few days ago, so I contacted the manufacturer to action the warranty.

Manufacturer decline the request on the basis that I didn’t use one of their authorised reseller.

The question is simple, can’t they void the warranty on that basis? Seems a bit strange to me (by the way, the product was registered on the manufacturer website the day I received the laptop)

Any ideas or suggestions would be appreciated

Thanks in advance!

Comments

[not loaded or deleted]

Hoplite68

It's something you've got to be very wary of, ASUS are super strict about this as an example and will basically ignore you if you haven't gotten it from an authorised retailer.

Author

Account Strength

80%

Account Age

5 years

Verified Email

Yes

Verified Flair

Total Karma

Link Karma

Comment Karma

Profile updated: 2 days ago

_Lasentence_

Subreddit

r/LegalAdviceUK

Post Details

We try to extract some basic information from the post title. This is not always successful or accurate, please use your best judgement and compare these values to the post title and body for confirmation.

Posted: 1 year ago
Reddit URL: View post on reddit.com
External URL: reddit.com/r/LegalAdvice...