Hello -- I've read the subreddit description and am posting hopefully and in good faith.

Looking for information on a specific issue.

My first question is whether a tenant has a reasonable expectation that amenities present when the lease was initially signed, remain, or not.

That could be a swimming pool or that could be a bathroom in the front lobby or something like that; but in this case it is accessible, on site laundry machines.

To me, having clean clothes is a quality of life issue.

Recently the landlords put QR code on all laundry machines. There are tenants without a cell phone, without a smart phone, without a computer either. Some tenants are elderly and/or disabled.

Having to take an Uber or pay for gasoline and lug their laundry to a laundromat would be a financial hardship and a physical hardship or impossibility.

Is there any help if they wanted to ask the landlord to retrofit the laundry machines to accept coins? It could be both on the machines, just so everyone was able to use the machines.

Any information or help is appreciated. That would include any renter's rights groups, or anything for protection of elderly or disabled persons in a rental situation.

Gathering information would seem the first logical step. Meanwhile a lot of the tenants can't do any laundry.

Please note I am not saying or implying that all rental units or buildings must have on site laundry. I am saying that people who chose a building WITH on site laundry, have an expectation to keep it.

Thanks so much in advance for any help.