Part vent post, part looking for advice post….

Brought my 22 Telluride in to the dealer I purchased it from for an oil change and 4 new tires. Also has the air filters and wiper replaced at the dealers suggestion after the multi-point inspection. No issues physically or mechanically other than tire wear when I dropped it off. 44k miles on it.

Waited at the dealership for about 5 hours, and as I got in to drive away I noticed a 2-3 foot long crack in the windshield on the passenger side, from then window molding out to the center of the windshield. Service advisor didn’t notice it, none of the techs apparently said anything, and it’s not documented anywhere as being cracked at the time of drop off. Service manager was pretty standoffish and basically threw his hands up saying “we didn’t do it” and he has no idea how it would’ve happened.

I have glass coverage but it’s a $500 deductible and I know for a fact it wasn’t cracked when I dropped it off. Service manager is supposedly going to work with the GM to review the camera footage. One thing I thought was crazy - they apparently don’t document the physical condition of the vehicles before working on them? That seems to be a huge liability issue since now it’s my word against there’s as to who had possession of the vehicle when the damage occurred. Also, a “multi-point inspection” didn’t catch a 3 foot crack in the windshield?!

Anyone have any experience with damage while in the dealers care? I’m holding off on filing a claim until I hear back from the GM, but I’m gonna be on their asses tomorrow to get an answer. If they don’t inspect it, I have no idea how they can say they didn’t cause the damage.