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21
Finally some great customer service!!
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Soo my icon box was lost in February and I was sent a new one which I didn’t get a tracking number for unfortunately so I didn’t even know if it would arrive or get lost like the first one.

I emailed Ipsy and they gave me the tracking number AND offered me a FREE MONTH of boxycharm or $25 for the store!

Never seen this type of customer service by Ipsy before but it made me keep my subscription rather than cancel it…

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10 months ago