Had an order get interrupted by a train crossing. I checked my navigation app to see if there was a reasonable alternative. There was literally nothing that wouldn’t add a considerable amount of time and mileage so I had to wait. I contact support because I want to make sure I don’t get dinged for a late order (and maybe hopefully get a little extra for my time and effort, I know, it’s a long shot). After the usual amount of nonsense dealing with support I get this question: Why were you waiting on a train? I didn’t even know how to respond. I’d already answered that. It took everything I had to not point out what a stupid question that was. But I still asked what other possibilities there could be for answer. Her response was that she was just clarifying for my benefit. I again asked what other possible scenarios there could be for me waiting on a train and she then changed her answer to just being thorough. And somehow, my order which only had a 2 minute window before it was late, was on time in spite of waiting 20-30 minutes on a train