Hi guys,

Even after an extensive search, I am unable to locate the NOC code for a new job I am about to take over. I do apologize if this is not an appropriate place to post this. Below are the job duties for the role -

Key Accountabilities & Duties

• Delivers an exceptional Member experience responding to both lending and general member inquiries knowledgeably and professionally through a variety of mediums including phone, email, chat, website etc.
• Meets established retail lending, investment and ancillary product and service goals.
• Identifies opportunities during each Member interaction and promotes and cross-sell the appropriate products and services.
• Manages the Member Connect retention process for existing retail lending products.
• Completes credit analysis to underwrite credit applications in accordance with sound credit granting principles.
• Protects assets by adhering to all applicable lending regulations, policies and procedures, legal and ethical requirements, process requirements, and established risk guidelines.
• Strives to deliver a best in class customer experience by clarifying the member’s concern, determining the cause of the problem, selecting and explaining the best solution to solve the problem. Takes ownership and accountability for resolving member service inquiries and/or issues from beginning to end.
• Assists Members with setting up on-line banking options and accurately processing transactions on Member accounts within authorized limits.
• Leads the Member Connect team in the absence of the Member Connect Manager and/or Supervisor.

Occupational Experience & Education Requirements

• 3 to 5 years’ experience in a contact centre environment with a lending background.
• Solid knowledge of all Banking Products, retail underwriting guidelines and high ratio mortgages.

Knowledge, Skills & Attributes

• Superior problem solving skills
• Excellent telephone manners, communication and listening skills
• Ability to multi-task, organize and prioritize and adapt to change
• Keen attention to detail
• Ability to work in a fast paced environment
• Self-motivated and energetic
• Team player

Working Conditions

Contact centre environment.

Hours of Operation

Mon to Fri: 8:00 AM to 8:00 PM
Sat: 9:00 AM to 5:00 PM

I spoke to HR of the company, she mentioned the job duties are kind of TEER 3 but the educational requirement is TEER 4. She was confused as well.

I will truly appreciate any help.