I’m SO frustrated with them. I’ve been going through the wringer after being diagnosed with breast cancer at age 30. My whole life changed and right after I found out I’d need chemotherapy I contacted them because they were the only clinic in my area (Maine). I’ve read some negative reviews about them being totally unresponsive and at times, straight up rude but I didn’t have many other options.

First off, I was recovering from a double mastectomy and mentally prepping for chemo so I had a lot on my plate while doing the stim drugs for ER. I felt like I was in the dark often and wouldn’t get important information until last minute or until I took the initiative to call and ask. It was insanely stressful during an already stressful time. My nurse often seemed busy and like she didn’t really know what was going on either. This was my first experience in the IVF world & I didn’t have time to do a bunch of research since I was still working full time on top of dealing with cancer.

My husband and I were thankfully able to get 4 frozen embryos which is something I’m grateful to them for. BUT we’ve since gotten an astronomical bill for genetic testing that we didn’t ask for and didn’t even realize was happening.

I called them two weeks ago to ask about & never got a response. I called the lab the bill came from, the Boston IVF billing dept and financial dept, everyone said to contact a member of the clinical team.

Two weeks went by after I left my first message with the clinical team and I never got a call back. Called and left a message again this morning, no call back. 3 hours later, once again, no answer so I leave another voicemail.

We’re a young couple dealing with cancer and trying to one day buy a house/start a family. When we first talked to their financial planner she made it seem like my insurance would take care of most everything and we wouldn’t have to worry.

Receiving nearly a $1k unexpected bill that I’m not getting any answers for is NOT OK. And their radio silence is severely pissing me off. The only thing I can think of is we signed something in a haste and didn’t realize this would be a big expense? The genetic testing was testing my husband and myself for genetic mutations, not our embryos, but that was not mentioned by our nurse or doctor and was a total surprise when we got results.

Anyone else have experience with either Boston IVF or a billing issue like this?